Refund Policy
Last updated: June 10, 2026
This Refund Policy applies to subscriptions and one-off services purchased from Longleaf Content at longleafcontent.com. It works together with our Terms of Service.
1. 14-Day Money-Back Guarantee (First Month Only)
1.1. If you are a new customer and are not satisfied, you may request a refund of your first monthly subscription payment within 14 days of that first charge.
1.2. The refund is pro-rated against work already delivered:
- If no deliverables have been provided, you receive a full refund of the first month's fee.
- If deliverables have been provided, your refund equals the monthly fee minus $150 per delivered article (or equivalent deliverable), with a floor of $0.
Example: On the Starter plan ($490/month), if 2 articles were delivered before your refund request, your refund is $490 − (2 × $150) = $190.
1.3. The guarantee applies once per customer, on the first month of your first subscription only.
1.4. If a refund is issued under this section and deliverables were paid for via the $150-per-article deduction, you keep the rights to those deliverables. Deliverables not covered by the deduction may not be used or published.
2. Subsequent Months
2.1. After your first month, subscription payments are non-refundable. This includes partial months — if you cancel mid-cycle, service continues to the end of the paid period, but no partial refund is issued.
2.2. You can cancel at any time, effective at the end of your current billing period, so you are never locked in beyond the month you have already paid for.
2.3. If we make a billing error (for example, a duplicate charge or a charge after a confirmed cancellation), we will refund the erroneous amount in full.
3. One-Off Services
3.1. Before work is delivered: if you cancel a one-off order before we begin work, we will refund it in full. If work is in progress but not yet delivered, we may deduct a reasonable amount for work completed.
3.2. After work is delivered — revision first. If a delivered one-off does not meet the agreed brief, tell us what is wrong and we will revise it. Most issues are resolved this way.
3.3. If revisions do not resolve the issue, you may request a refund of up to 50% of the price paid for that deliverable. Refunds above 50% are not available once work has been delivered.
4. How to Request a Refund
4.1. Email hello@longleafcontent.com from the address associated with your account with:
- Your name and company
- The charge date and amount
- A brief description of the issue
4.2. We aim to respond within 2 business days. Approved refunds are processed to your original payment method via Stripe within 10 business days of approval. Your bank or card issuer may take additional time to post the credit.
5. Chargebacks and Disputes
5.1. Please contact us before disputing a charge with your bank or card issuer. Almost every billing issue can be resolved faster by email than through a Stripe dispute, and this policy often entitles you to more than a dispute would.
5.2. If you open a chargeback without contacting us first, we may pause work on your account while the dispute is resolved and provide Stripe and the card networks with records of the services delivered.
6. Contact
- Email: hello@longleafcontent.com
- Address: Zephyrhills, FL